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Call us for all your car needs! 231-843-3414

Demand Force ReviewAUTO VALUE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AutoWares - Auto Value - CSC
  • ASE Master Technician
  • Chamber of Commerce
  • Jasper
  • Pennzoil Oil
  • Car Care Aware

Testimonials

  • Polite, willing to explain all aspects of the work done.
    -Diana B.

  • I am very happy with my service here. What ever problem I have with my vehicle John or Johnny always seem to know the problem and will explain the repairs that I need. Also they can tell me of upcoming possible repairs that I may need. They are very patient with their customers and they go the extra mile. Hard to find good service like that. I recommend this local shop to anyone.
    -Ron G.

  • I love my oil change guys. Always friendly and helpful. We are moving out of state in the next couple of weeks and I will miss seeing those guys every now and then. Thanks for such great service both in the oil change area and any time we have had our cars serviced there.
    -Cheri K.

  • Service is always great at this local shop. They will always tell you if you can wait for the repair or if it is an immediate need.
    -Anonymous

  • Did the work I had scheduled and were very helpful with the unforeseen. They made every effort to keep the work on budget.
    -Anonymous

  • I had another satisfactory visit to my favorite auto repair shop and will return for more work rather than taking my vehicle to the dealer.
    -Rod M.

  • Service is one of the best I have ever dealt with. The people were great to work with they did an excellent job.
    -Cliff B.

  • I always feel like the employees treat me like a valued customer and almost like "family".
    -Sharon S.

  • The young gentlemen that serviced my car was extremely nice and polite. He seemed to do a super job in a very timely fashion.
    -Pat M.

  • The folks at Ludington Avenue Tire & Service were helpful and professional. They helped me find a new tire at a good price, and even helped me with the warranty on my flat. Great job.
    -James S.

  • The Ludington Avenue Tire & Service shop has maintained my 15 year old 170,000 mile Ford for the last 6 years. This appointment was a great example of their trusted service: I thought I had transmission issues and had asked for a flush and screen change at $170. They test drove the vehicle and found the engine was miss firing and cancelled the transmission work, Made time for hood lock repair and an oil change. All well performed and reasonably priced. I can't recommend this location any higher!
    -Larry R.

  • Great people that do their job well!
    -Rich K.

  • Quick, great service! Thank you as always.
    -Anonymous

  • When I unexpectedly needed more work than originally planned, Johnny offered me a loaner car to run my errands. When my errands were complete, I came in & waited. That young man handled quite a barrage of questions, phone calls & customers with great professionalism, courtesy, knowledge & the ever present smile! Good Job Johnny!!!
    -Mary & Dan M.

  • Very satisfied with the service I receive at Avenue Tire & Service. If I wasn't satisfied I feel comfortable with talking with them and coming to an equal agreement.
    -Ron G.

  • Thanks for fixing my 2002 Ford F-150. It had a blown #2 spark plug in January. You fixed it quicker than first estimated and more importantly, a lot less money than quoted. I will still be your most loyal customer for future trouble and repairs, keep up the good work!
    -Gary P.

  • Always friendly, informative, and helpful.
    -Sharon S.

  • I was very pleased with the service that was provided to repair my car.
    -Emmet R.

  • They replaced my exhaust system on a Saturday, same day service. Great work, great price.
    -Bruce D.

  • In and out promptly. Service was good and workmen friendly and attentive.
    -Dean - Pentwater

  • ...I wasn't just pleased...I was impressed.
    -Nick - Ludington

  • ...Excellent assistance and I would gladly recommend this facility to others.
    -Cynthia - Hart